1. Our Commitment
At Skycity Casino, we are dedicated to providing a safe, fair, and enjoyable gaming environment. We recognize that while most people gamble for fun, a small percentage may experience problems related to gambling. Our Responsible Gaming Policy outlines the tools, resources, and support we provide to help players make informed decisions and stay in control of their gaming behavior.
We are fully committed to the principles of responsible gaming, player protection, and the prevention of gambling-related harm.
2. Guiding Principles
Our Responsible Gaming framework is built on the following core principles:
- Promoting responsible behavior and healthy gambling habits
- Preventing underage and illegal gambling
- Providing tools to help players stay in control
- Offering resources for those who may be experiencing gambling-related harm
- Training staff to recognize and assist at-risk behavior
- Cooperating with problem gambling support organizations and regulators
3. Underage Gambling Prevention
Gambling at Skycity Casino is strictly limited to individuals 18 years of age or older. We perform robust age verification checks during account registration and reserve the right to request proof of age at any time.
We advise parents to use parental control tools such as Net Nanny, CyberPatrol, or Qustodio to prevent minors from accessing gambling sites.
4. Player Protection Tools
Skycity Casino offers several tools and features to help players manage their gambling behavior effectively:
a. Deposit Limits
Set daily, weekly, or monthly deposit limits to control spending. Limits can be decreased at any time and will take effect immediately. Increases require a 24-hour cooling-off period.
b. Loss Limits
Set maximum loss limits to help stay within a budget.
c. Session Limits
Set time-based limits to control the length of gaming sessions.
d. Reality Checks
Receive pop-up reminders at regular intervals showing your session duration.
e. Time-Outs
Take a short break from gambling by self-excluding for a period ranging from 24 hours to 6 weeks.
f. Self-Exclusion
You may request self-exclusion for a minimum of 6 months or longer. During this time, your account will be locked, and you will not receive marketing communications. Permanent self-exclusion is also available upon request.
To activate any of these tools, contact our support team at:
📧 [email protected]
5. Recognizing Problem Gambling
Gambling can become a problem when it interferes with your daily life, responsibilities, or finances. Signs of problem gambling may include:
- Gambling to escape stress or depression
- Chasing losses or gambling with borrowed money
- Hiding gambling behavior from friends or family
- Losing interest in hobbies or work
- Experiencing anxiety or mood swings after gambling
If you recognize any of these signs in yourself or others, it’s important to seek help.
6. Support and Resources
Skycity Casino encourages players to seek help from the following professional organizations:
- Gambling Helpline New Zealand – 24/7 confidential support
📞 0800 654 655
🌐 www.gamblinghelpline.co.nz - Problem Gambling Foundation NZ
🌐 www.pgf.nz - Gamblers Anonymous
🌐 www.gamblersanonymous.org.nz
We also recommend self-assessment tools such as the one provided by www.begambleaware.org to evaluate your gambling habits.
7. Staff Training
Our customer support and compliance teams receive ongoing responsible gaming training, including:
- How to identify potential signs of gambling harm
- How to interact with and assist at-risk players
- How to activate player protection tools
- When and how to escalate issues to the compliance team
8. Marketing Ethics
Skycity Casino adheres to strict marketing guidelines to ensure that all promotions and advertisements:
- Are not misleading or deceptive
- Do not target minors or vulnerable individuals
- Encourage responsible participation in gambling
- Include responsible gaming messages where appropriate
9. Responsible Gambling in Practice
We encourage all players to:
- View gambling as a form of entertainment, not a way to make money
- Set time and spending limits before playing
- Never gamble when under the influence of alcohol or drugs
- Avoid gambling when feeling stressed, depressed, or lonely
- Take regular breaks from gaming sessions
- Balance gambling with other hobbies and responsibilities
10. Contact Us
If you have any questions, require assistance setting up gaming limits, or would like to self-exclude, please contact us:
📍 Skycity Casino
45 Tyne Street
Invercargill 9810
New Zealand
11. Policy Review
This Responsible Gaming Policy is reviewed regularly and updated as needed to reflect regulatory changes, best practices, and emerging risks.
