1. Information We Collect
We collect personal and non-personal information when you interact with our SkyCity casino. This may include:
a. Personal Information
- Full Name
- Email Address
- Date of Birth
- Residential Address
- Payment Information
- IP Address
- Gaming and transaction history
- Any other information you voluntarily provide during registration or customer support interactions
b. Non-Personal Information
- Browser type and version
- Device type and operating system
- Referring URLs
- Time and date of visits
- Usage data and clickstream behavior
2. How We Use Your Information
We use the collected data for the following purposes:
- To provide and maintain our services
- To verify your identity and ensure you are of legal gambling age
- To process deposits and withdrawals securely
- To personalize your experience and improve our platform
- To comply with legal and regulatory obligations
- To detect and prevent fraudulent or illegal activities
- To send important account updates, promotional offers, or service notifications
- To provide customer support
3. Legal Basis for Processing (GDPR Compliance)
If you are located in the European Economic Area (EEA), our legal basis for collecting and using your personal information depends on the context:
- Your consent
- The performance of a contract
- Compliance with legal obligations
- Our legitimate interests that do not override your data protection rights
4. Sharing of Information
We may share your personal information with:
- Payment providers and financial institutions
- Regulatory and legal authorities, when required by law
- Service providers who assist in operating the Site (e.g., data storage, analytics, email delivery)
- Business partners and affiliates under strict data protection agreements
- In case of merger, sale, or acquisition, your data may be transferred accordingly
We never sell your personal data to third parties.
5. Cookies and Tracking Technologies
We use cookies and similar technologies to:
- Enable Site functionality
- Remember your preferences
- Analyze site traffic and usage patterns
- Serve targeted advertisements
You can manage your cookie preferences through your browser settings.
6. Data Retention
We retain your personal data for as long as necessary to:
- Provide our services
- Fulfill legal and regulatory obligations
- Resolve disputes
- Enforce our agreements
Upon request, we may delete or anonymize your data, unless retention is legally required.
7. Data Security
We implement robust security measures to protect your information from unauthorized access, alteration, disclosure, or destruction. These include:
- SSL encryption
- Firewalls
- Access controls
- Routine security assessments
While we strive to use commercially acceptable means to protect your data, no method of transmission over the internet is 100% secure.
8. Your Rights
Depending on your location, you may have the right to:
- Access the personal data we hold about you
- Correct or update your personal data
- Request deletion of your personal data
- Object to processing or request restriction
- Withdraw consent at any time (where applicable)
- Lodge a complaint with a data protection authority
To exercise your rights, contact us at:
📧 [email protected]
9. Third-Party Links
Our Site may contain links to third-party websites. We are not responsible for the privacy practices or content of these websites. We encourage you to read their privacy policies.
10. International Transfers
Your data may be transferred to and processed in countries outside of your own, including New Zealand. We ensure that such transfers comply with applicable data protection laws and safeguard your personal data accordingly.
11. Children’s Privacy
Skycity Casino does not knowingly collect or process data from anyone under the age of 18. If we become aware that we have collected personal information from a minor, we will delete it immediately.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting the updated version on our Site and updating the “Effective Date” at the top.
We recommend reviewing this policy regularly.
13. Contact Us
If you have any questions or concerns about this Privacy Policy or how your data is handled, please contact us:
📍 Skycity Casino
45 Tyne Street
Invercargill 9810
New Zealand
